What is your returns & refunds policy?

As we sell underwear, we offer limited returns for hygienic reasons. Find out more here.

What if I want to change or cancel my order?

We try to fulfil orders very quickly; that said, please email us at hello@buunderwear.com and we’ll see what we can do!

Something is wrong with my product!

Don't worry! Please email us at hello@buunderwear.com and we will help you.

Please let us know the issue you are having, and include a picture if possible!

We are here to help!

How do I use a promo code?

Once you have checked out, on the right-hand side of the screen is a box that says ‘Discount’- enter your code there and press Apply.

How many codes can we use in one order?

You can only use one code at a time. Best to check which code gives you the biggest discount! **wink wink**

What is your commitment to sustainability?

Our goal is to always try and do better in everything we do. To us, this means making products that reflect and respect nature and you! Find out more here.

How do I become a stockist?

Send us an email with your details and we’ll be in contact hello@buunderwear.com

Which shade of Nude should I buy?

Isn’t this a great problem to have rather than being sold one shade of nude like some brands? Quickest and easiest way is to check out our Instagram page to find someone who has a similar skin tone to you. Otherwise email us a photo, or you can DM us on Instagram/Facebook, and we’ll help you.

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